Communication

Mastering communication in the workplace is like unlocking a superpower that can transform everything from leadership to team dynamics.

Generally, when we think of communication, we think of our ability to articulate our ideas. We think of the language we use. We think of communication models. We think of our body language.

The truth is that most communication happens in the listening of others. We do a lot of things instead of actually listening to others. We think about what we are going to say next. We think about our own experiences and how they relate. The (dying) art of listening is an absolutely critical skill when communicating with others.

The skill of being able to communicate well is vastly underrated. It is critical when navigating tough conversations and leading with empathy. It is also the backbone of successful negotiation, mediation, conflict resolution, building resistance, and the list goes on.